‘I wanted to be heard, taken seriously and respected’.
Clients who made a complaint
by Anne Rogers
This article is a sequel to the one published last quarter on the experiences of therapists involved in a complaint. Here I trace the experiences of five of the people I interviewed who brought a complaint, three of whom were therapists, two lay persons.
All wanted to tell their story, they wanted to be heard. Although a few of the complaints had taken place ten or more years previously all their experiences remained painful.
In my previous article I highlighted the lack of support that the therapists felt when faced with a complaint, the complainants were in an even weaker position. Therapists have colleagues, supervisors and often the support of their insurance companies. None of these is available for clients.
Read more: Client complaints by Anne Rogers